MySolved Company Directory, Org Chart, and Manager Help
An employee signs in to mysolved and notices that the profile still lists a former supervisor.
The employee recently transferred to another department, but the organizational record has not been updated. As a result, a time-off request is sent to the prior manager, the new performance review cannot be assigned correctly, and a timecard correction remains pending.
Another employee cannot find a coworker’s business contact information. Someone else appears under the wrong department in the organizational chart. A remote worker sees an office location that has not applied since the employee moved to another team.
These issues can involve several related but separate records:
- Employee profile.
- Job title.
- Position.
- Department.
- Manager.
- Supervisor hierarchy.
- Work location.
- Cost center.
- Company directory.
- Organizational chart.
- Approval workflow.
- Security permissions.
- Team reporting.
- Workforce planning.
Employees commonly search for MySolved, although the official employee platform is generally called isolved People Cloud and uses Myisolved account access.
isolved describes People Cloud as a connected human capital management platform that centralizes employee data and links HR, payroll, benefits, time, and talent workflows. Managers can receive guided approvals and team-level information, while employees can use self-service tools for routine HR tasks.
This is an independent informational guide. It is not operated by isolved or an employer. It cannot change reporting lines, reveal private employee information, approve requests, modify security access, or collect employee login credentials.
What Does MySolved Mean?
The search term mysolved is commonly used by employees looking for:
- Myisolved employee login.
- isolved People Cloud.
- Company directory.
- Organizational chart.
- Manager information.
- Coworker contact details.
- Department structure.
- Employee self-service.
- HR approvals.
- Team hierarchy.
MySolved is not normally presented as a separate official directory or organizational-chart product.
The employer determines:
- Whether a company directory is enabled.
- Which employee fields are visible.
- Whether an org chart is available.
- Who can see compensation or headcount information.
- Which manager receives approvals.
- How reporting relationships are maintained.
- Whether position-based or employee-based structures are used.
- Which third-party organizational tools are connected.
An employee can therefore have access to payroll and PTO without having access to a broad company directory.
What Is a Company Directory?
A company directory is an internal employee listing that can contain selected workplace information.
Depending on employer settings, it may show:
- Employee name.
- Preferred name.
- Job title.
- Department.
- Manager.
- Work location.
- Business email.
- Business phone.
- Profile image.
- Team.
- Organizational level.
- Employee status.
A directory should not be assumed to include private information such as:
- Home address.
- Personal telephone number.
- Compensation.
- Social Security number.
- Tax information.
- Medical information.
- Bank account.
- Benefits elections.
The employer decides which fields are appropriate for internal visibility.
What Is an Organizational Chart?
An organizational chart visually shows how employees, positions, managers, departments, and reporting lines connect.
A typical chart can show:
- Senior leader.
- Department head.
- Direct reports.
- Open positions.
- Dotted-line relationships.
- Business units.
- Geographic teams.
- Position hierarchy.
The current isolved Marketplace includes an OrgChart integration that can automatically generate organizational charts from isolved employee and position data. The provider describes synchronization through API queries, customizable charts, filters, employee images, workforce metrics, and planning scenarios. Availability depends on the employer’s configuration.
isolved also announced in July 2026 that the OrgChart partnership can provide dynamic organizational charting and position-based workforce planning inside the People Cloud experience for participating customers.
Directory Versus Org Chart
These tools are related but not identical.
Company Directory
Primarily helps employees find people and workplace contact information.
Organizational Chart
Primarily shows hierarchy, positions, reporting lines, vacancies, and organizational structure.
An employee might appear correctly in the directory but under the wrong manager in the chart.
Alternatively, the org chart might be accurate while an old business phone remains in the directory.
Where to Find the Directory or Org Chart
Navigation varies by employer.
Look for labels such as:
- Directory.
- Employee Directory.
- Organization.
- Organization Chart.
- Org Chart.
- My Team.
- Team Directory.
- People.
- Coworkers.
- Company.
- Employee Search.
- Talent.
- Workforce.
- Profile.
The feature may also appear through:
- People Cloud dashboard.
- Mobile app.
- Manager dashboard.
- Microsoft Teams integration.
- External OrgChart link.
- HR resources page.
The official isolved login page provides access to People Cloud and additional service options, but the employer controls individual employee access and available features.
Directory Is Missing
Possible reasons include:
- Employer has not enabled a directory.
- Employee does not have permission.
- Directory is available only to managers.
- Organization uses another internal tool.
- Employee is in the wrong employer profile.
- Account has not fully activated.
- Mobile menu is limited.
- Feature is temporarily unavailable.
- Employer uses an external OrgChart integration.
- Employee belongs to a restricted population.
Ask HR:
- Is a directory available?
- What menu contains it?
- Is access role-based?
- Does the company use another application?
- Which employee data is visible?
- Are contractors included?
Do not repeatedly create accounts to search for the feature.
How to Search for a Coworker
A directory may support searches by:
- Name.
- Preferred name.
- Job title.
- Department.
- Location.
- Manager.
- Business unit.
- Employee number.
- Skill or role.
When a person does not appear, try:
- Legal surname.
- Preferred first name.
- Department.
- Office.
- Broader title.
- Manager name.
Do not assume a missing result means the person no longer works for the organization.
Coworker Is Missing
Possible reasons include:
- New employee has not synchronized.
- Employee uses a preferred name.
- Employee is in another legal employer.
- Directory excludes contractors.
- Employee is on leave.
- Profile is inactive.
- Search filter is too narrow.
- Employee belongs to a confidential group.
- Termination date was entered incorrectly.
- The directory refresh is delayed.
Ask HR or the manager when business contact is required.
Do not search public databases for private personal contact information when an official workplace channel is available.
Coworker Appears Twice
Duplicate listings can result from:
- Rehire.
- Two legal employers.
- Multiple assignments.
- Duplicate employee profile.
- Payroll conversion.
- Active and inactive records.
- Contractor-to-employee conversion.
- Position transfer.
Compare:
- Job title.
- Business email.
- Department.
- Employee status.
- Effective dates.
Notify HR when the duplicate creates confusion or exposes outdated information.
Preferred Name Versus Legal Name
The directory can use a preferred name while payroll and tax records use the legal name.
Example:
Legal payroll name: Elizabeth Morgan
Directory name: Liz Morgan
This does not necessarily indicate an error.
However, a name mismatch can cause difficulty with:
- Email.
- Manager search.
- Training.
- Performance reviews.
- Approval routing.
- Identity verification.
Ask HR which field controls each system.
Business Contact Versus Personal Contact
A directory may show:
- Business email.
- Work phone.
- Extension.
- Office location.
It should not be assumed to authorize use of:
- Personal mobile number.
- Home address.
- Personal email.
Employees should use business contact information for workplace purposes.
Do not copy directory information into marketing lists, private databases, or unrelated external services.
What Is a Manager Assignment?
A manager assignment identifies the supervisor connected to the employee record.
It can affect:
- Time-off approvals.
- Timecard approvals.
- Expense approvals.
- Performance reviews.
- Training assignments.
- Scheduling.
- Employee requests.
- Team dashboards.
- Notifications.
- Organizational reporting.
isolved states that People Cloud gives managers guided approvals and team insights while employees use connected self-service workflows.
An incorrect supervisor can therefore create practical problems beyond the org chart itself.
Manager Versus Approver
The displayed manager is not always the only approver.
An employer can use:
- Direct manager.
- Department manager.
- Payroll manager.
- Project manager.
- Location manager.
- Second-level manager.
- HR approver.
- Finance approver.
- Benefits administrator.
For example:
- PTO may go to the direct manager.
- Expenses may go to the department budget owner.
- Timecards may go to a location supervisor.
- Performance reviews may require a second-level approval.
Do not assume every workflow follows the same hierarchy.
Wrong Manager Appears
Possible causes include:
- Recent transfer.
- Promotion.
- Manager left the company.
- Temporary reporting relationship.
- Effective date has not arrived.
- Employee record was not updated.
- Position hierarchy differs from actual supervision.
- Duplicate employee profile.
- Rehire restored old information.
- Payroll conversion imported outdated data.
Useful request:
“My profile still lists Jordan Smith as my manager, but I transferred to Priya Patel’s team effective July 20. Please update the reporting relationship and confirm which pending approvals and review tasks will be reassigned.”
Manager Changed but PTO Still Goes to the Old Supervisor
A manager update may not automatically reroute existing requests.
Possible reasons include:
- Request was submitted before the change.
- Workflow stores the original approver.
- Manager relationship is future-dated.
- PTO uses location-based approval.
- Old manager remains a secondary approver.
- Workflow has not synchronized.
- Employee belongs to another approval group.
Ask HR or the time-off administrator to review:
- Manager effective date.
- PTO request date.
- Current workflow owner.
- Whether the request must be withdrawn and resubmitted.
- Whether the approver can be reassigned administratively.
Do not create duplicate vacation requests unless instructed.
Timecard Still Goes to the Old Manager
Timecard routing can be controlled by:
- Direct supervisor.
- Timekeeping group.
- Work location.
- Department.
- Labor assignment.
- Payroll group.
- Scheduling manager.
A corrected employee profile may not update a previously opened timecard.
Useful request:
“My employee profile now shows the correct manager, but the current timecard remains assigned to my former supervisor. Please update the timekeeping approval group before payroll closes.”
Performance Review Assigned to the Wrong Manager
A review can remain linked to the manager who was assigned when the review cycle opened.
Possible solutions include:
- Reassign manager evaluator.
- Add former manager input.
- Split review period.
- Keep original manager for completed period.
- Assign current manager as final reviewer.
- Cancel and recreate review.
Ask HR how work performed under both managers will be evaluated.
Do not assume changing the employee profile automatically changes an active review.
Training Assigned Through the Wrong Manager
Manager data can influence:
- Learning paths.
- Development plans.
- Required training.
- Manager observations.
- Course approvals.
A transferred employee may continue receiving courses intended for the former role.
Ask the learning administrator to verify:
- Job.
- Department.
- Manager.
- Work location.
- Assignment rule.
- Effective date.
Expense Report Routed Incorrectly
Expense approval may follow:
- Manager hierarchy.
- Cost center.
- Project.
- Customer.
- Department.
- Dollar threshold.
A wrong manager in the employee profile may be only one possible cause.
Useful request:
“My expense report is assigned to my former supervisor even though my department transfer is complete. Please confirm whether the workflow uses manager, department, cost center, or project ownership.”
New Manager Cannot See the Employee
Possible reasons include:
- Manager assignment is pending.
- Employee belongs to another company code.
- Security role is missing.
- Position hierarchy is not updated.
- Manager effective date is future-dated.
- Team dashboard refresh is delayed.
- Employee remains under another approval group.
The employer’s People Cloud administrator may need to update both:
- Organizational relationship.
- Manager security permissions.
Changing the visible org chart alone may not grant access to private employee records.
Direct Report Appears Under Two Managers
An employee can legitimately have:
- Primary manager.
- Secondary manager.
- Project manager.
- Dotted-line manager.
- Matrix reporting.
- Temporary manager.
Ask which person controls:
- Payroll.
- Timecards.
- PTO.
- Performance.
- Expenses.
- Development.
The visual chart may simplify a more complex operational relationship.
Dotted-Line Reporting
A dotted-line relationship can indicate oversight without full administrative authority.
The dotted-line manager may:
- Assign project work.
- Provide feedback.
- Review goals.
- Approve project expenses.
The primary manager may still control:
- Timecard.
- PTO.
- Formal performance review.
- Compensation.
- Employment decisions.
The employer defines the division of authority.
Position Versus Employee
An organizational structure can be based on:
- Employees.
- Positions.
- Jobs.
- Departments.
Employee-Based Structure
Shows current individuals and who reports to whom.
Position-Based Structure
Shows approved roles, including vacant positions.
The OrgChart integration listed in the isolved Marketplace can use both isolved employee and position data and can display vacancies for workforce planning.
A vacant position in an org chart does not necessarily indicate that the employer is actively hiring.
Employee Occupies the Wrong Position
Possible reasons include:
- Promotion not processed.
- Transfer pending.
- Position number copied incorrectly.
- Employee temporarily fills another role.
- Job title changed but position did not.
- Organizational redesign is future-dated.
- Imported data is outdated.
An incorrect position can affect:
- Job title.
- Manager hierarchy.
- Compensation range.
- Training.
- Performance goals.
- Security.
- Headcount reporting.
Ask HR to confirm the official:
- Position title.
- Position number.
- Department.
- Manager.
- Effective date.
Job Title Is Wrong
The directory may display:
- Payroll title.
- Working title.
- Position title.
- Generic job classification.
- Outdated title.
Example:
Working title: Senior Account Manager
Payroll title: Account Manager II
This can be legitimate, but employees should request correction when the displayed title causes:
- Incorrect verification.
- Wrong access.
- Wrong training.
- Wrong reporting.
- Customer confusion.
Do not edit a public profile to claim a title that HR has not approved.
Department Is Wrong
An incorrect department can affect:
- Directory search.
- Approval routing.
- Cost allocation.
- Training.
- Benefits communications.
- Workforce reporting.
- Performance goals.
- Schedule.
Useful request:
“My profile and directory list Operations, but my transfer to Finance was effective August 1. Please correct the department and confirm the impact on cost center, manager, timecard, goals, and approvals.”
Cost Center Versus Department
A department can represent organizational identity.
A cost center can represent financial responsibility.
An employee can work in one department while labor costs are charged to another cost center or project.
Do not assume different values are automatically incorrect.
Ask payroll or finance when the labor allocation affects compensation or expense approval.
Work Location Is Wrong
The directory location may represent:
- Office assignment.
- Payroll worksite.
- Remote designation.
- Legal work location.
- Department location.
- Mailing location.
These can differ.
A remote employee can have:
- Home address in one state.
- Payroll work location in another record.
- Department headquarters in another city.
- Directory label saying Remote.
Ask which field controls:
- Payroll taxes.
- Scheduling.
- Directory.
- Benefits.
- Workplace notices.
Remote Employee Appears at an Office
Possible causes include:
- Directory uses department headquarters.
- Remote status was not updated.
- Work location and office affiliation are separate.
- Employee is hybrid.
- Profile still reflects the hiring location.
Request correction when the listing creates practical problems.
Do not assume changing the visible directory location automatically changes payroll tax jurisdiction.
Employee Appears Under the Wrong Legal Employer
An organization can contain multiple:
- Subsidiaries.
- Payroll entities.
- Brands.
- Divisions.
- Franchise companies.
An org chart can combine employees across entities, while payroll remains separated.
Compare:
- Pay stub employer.
- W-2 employer.
- Offer letter.
- Benefits plan.
- Directory company name.
Ask HR when the relationship is unclear.
Acquisition or Reorganization
During a reorganization, employees may see:
- New manager.
- New department.
- New legal employer.
- New position.
- Duplicate directory entries.
- Temporary reporting lines.
- Vacant leadership positions.
- Old organizational chart.
isolved describes People Cloud as a unified platform intended to centralize employee information and reduce errors caused by disconnected HR systems.
However, organizational changes still require accurate source data, effective dates, and administrator updates.
Org Chart Is Outdated
Possible reasons include:
- Synchronization schedule.
- HR change not processed.
- OrgChart cache.
- Effective-dated future changes.
- Manager profile inactive.
- Position data incomplete.
- External integration delay.
- Employee record error.
The current OrgChart Marketplace listing says charts can automatically synchronize with isolved data through API connections, but the accuracy of the chart still depends on the underlying employee and position records.
Useful request:
“The org chart still shows the structure that existed before the July reorganization. Please confirm the source-data effective dates and the last chart synchronization.”
Org Chart Shows a Vacant Position
A vacant box can represent:
- Approved open position.
- Recently departed employee.
- Future hiring plan.
- Frozen vacancy.
- Position held open for restructuring.
- Placeholder in the hierarchy.
It does not necessarily mean:
- Public job posting exists.
- Hiring has begun.
- Budget is approved.
- Internal applications are accepted.
Contact the manager or recruiting team for hiring questions.
Employee Is Marked Inactive
An inactive status can result from:
- Termination.
- Leave.
- Seasonal break.
- Duplicate profile.
- Future rehire.
- Payroll conversion.
- Incorrect effective date.
This can remove the employee from:
- Directory.
- Manager dashboard.
- Approvals.
- Schedule.
- Timecard.
- Learning.
- Performance.
Notify HR immediately when an active employee is incorrectly marked inactive.
Employee Appears After Termination
Directory removal can be delayed because:
- Termination effective date is future-dated.
- Sync has not occurred.
- Former employee remains for record purposes.
- Another active assignment exists.
- Contractor role remains.
- Org chart uses position data.
Do not assume that continued directory visibility proves ongoing employment.
For sensitive offboarding or security concerns, notify HR or IT.
New Hire Is Missing From the Directory
Possible reasons include:
- Start date has not arrived.
- Employee record is pending.
- Onboarding is incomplete.
- Position is not assigned.
- Profile is private until activation.
- Directory refresh has not occurred.
- Wrong legal employer.
The employee may still be active in payroll even when the directory has not synchronized.
Ask HR to confirm which systems are complete.
Rehire Created an Old Manager Assignment
A rehired employee profile can retain:
- Former manager.
- Former department.
- Old work location.
- Old job title.
- Historical approval group.
Review the entire profile during rehire onboarding.
Useful request:
“My reactivated profile restored the manager and department from my prior employment period. Please update the current reporting structure and verify all approval workflows.”
Organization Chart and Headcount
Managers and HR may use organizational tools for:
- Headcount analysis.
- Span of control.
- Vacancy planning.
- Succession planning.
- Compensation analysis.
- Reorganization scenarios.
The isolved Marketplace’s OrgChart listing describes workforce-planning tools, filters, calculations, vacancy visibility, salary metrics, and future organizational scenarios. Access to sensitive planning data is restricted according to employer permissions.
Ordinary employees should not assume they can see:
- Compensation.
- Future layoffs.
- Confidential succession plans.
- Proposed reorganization.
- Unannounced positions.
Org Chart Export
Authorized users may be able to export a chart to formats such as:
- PDF.
- PowerPoint.
- Web link.
The current Marketplace listing describes PDF, PowerPoint, and web-link export functionality for OrgChart customers.
Employees should not export or distribute internal organizational data without authorization.
An org chart can contain:
- Employee names.
- Titles.
- Reporting lines.
- Vacancies.
- Workforce metrics.
- Images.
- Compensation information for privileged users.
Privacy and Directory Information
A company directory is intended for legitimate workplace use.
Do not use it to:
- Build personal marketing lists.
- Contact coworkers for unrelated sales.
- Publish employee information.
- Export the full directory without permission.
- Collect personal characteristics.
- Track employees outside work.
- Share organizational structure with competitors.
Access does not equal permission for unrestricted use.
Profile Photo
Employers can decide whether profile photos are:
- Optional.
- Required.
- Imported from another system.
- Controlled by HR.
- Visible only internally.
A photo can fail to update because:
- File format.
- Size.
- Approval.
- Directory cache.
- External identity system.
- Employer policy.
Do not upload an image containing confidential information or another person.
Wrong Employee Photo
Report the issue immediately.
A mismatched image can cause:
- Identification problems.
- Badge confusion.
- Privacy concerns.
- Customer confusion.
- Security risk.
Ask HR or IT to correct the source image and verify connected systems.
Business Email Is Wrong
An outdated email can affect:
- Directory search.
- Notifications.
- Password recovery.
- Review assignments.
- Calendar invitations.
- Approval messages.
The business email may be controlled by IT rather than HR.
Ask whether the error exists in:
- People Cloud.
- Microsoft 365 or Google Workspace.
- Company directory.
- Payroll profile.
- Login identity.
Do not create an unofficial email account as a workaround.
Phone Number Is Wrong
A directory may display:
- Desk extension.
- Company mobile.
- Personal phone with consent.
- Department line.
Ask which number should appear.
Do not enter a personal mobile number into a public internal directory without understanding the employer’s visibility settings.
Manager Is Missing Entirely
Possible reasons include:
- New team.
- Vacant manager position.
- Manager termination.
- Data error.
- Employee reports directly to a department leader not shown.
- Matrix organization.
- Interim supervisor not entered.
- Position hierarchy incomplete.
Ask HR who currently owns:
- Timecard approval.
- PTO.
- Expenses.
- Performance.
- Training.
- Scheduling.
A missing visual manager does not remove the employer’s need to route required workflows.
Manager Left the Company
When a manager leaves, pending tasks may remain assigned to the inactive account.
Affected items can include:
- PTO requests.
- Timecards.
- Expenses.
- Reviews.
- Training observations.
- Employee changes.
Useful request:
“My manager’s employment ended, but several requests remain assigned to that inactive profile. Please reassign the approval queue and confirm the interim manager.”
Interim Manager
An interim manager assignment can be:
- Temporary.
- Effective-dated.
- Limited to approvals.
- Visible in the directory.
- Hidden from the formal org chart.
- Separate from compensation authority.
Ask when the interim relationship begins and ends.
Confidential Employees
Some employees can be excluded or limited in directory visibility because of:
- Security role.
- Executive privacy.
- Legal requirement.
- Sensitive assignment.
- Protected address.
- Confidential investigation.
- Employer policy.
Do not attempt to bypass directory restrictions.
Contact HR when a legitimate business need exists.
Employee Cannot View Their Own Team
A manager may lack team visibility because:
- Manager security role is missing.
- Direct reports are not assigned.
- Effective date is future.
- Team dashboard is not enabled.
- Manager belongs to another legal employer.
- Position hierarchy is incomplete.
The employer administrator must review both data and permissions.
isolved’s current HR materials state that managers can receive team insights and guided approvals, but those functions depend on the employer’s implementation.
Employee Can View Too Much Information
Unexpected access to:
- Compensation.
- Home address.
- Social Security number.
- Private notes.
- Medical data.
- Disciplinary records.
- Another employee’s tax forms.
is a serious privacy or security concern.
Stop viewing the information.
Notify HR or security immediately.
Do not:
- Download it.
- Share it.
- Search for more.
- Contact the employee.
- Post screenshots.
Another Employee’s Profile Is Editable
Do not make any changes.
Report:
- Time.
- Page.
- Employee profile.
- Available edit control.
- Minimal description.
Ask the employer to preserve the audit log and correct the permission.
Directory Phishing
A fraudulent message may claim:
- Manager assignment must be verified urgently.
- Directory access requires a password reset through an unrelated page.
- Employee must share a one-time authentication code.
- A fee is required to appear in the org chart.
- Bank information is needed to update the manager.
- Remote-access software must be installed.
- A coworker’s private phone can be purchased.
Open the official People Cloud route independently.
A legitimate directory update should not require:
- Online banking password.
- Debit-card PIN.
- Gift cards.
- Cryptocurrency.
- Sharing a Myisolved password.
- Providing an authentication code to another person.
Fake Executive Request
A scammer can use an org chart or public company information to impersonate:
- CEO.
- Manager.
- Finance leader.
- HR executive.
The message may request:
- Gift cards.
- Wire transfer.
- Payroll change.
- Employee tax records.
- Confidential files.
Verify unusual requests through an independent business channel.
A correct manager name does not prove the sender is genuine.
Useful Wrong-Manager Request
“My profile lists my former supervisor. Please update the manager relationship effective August 1 and confirm whether existing PTO, timecard, expense, performance, and training tasks will be reassigned.”
Useful Directory Request
“I cannot locate a current employee in the company directory. Please confirm whether the directory includes that legal employer, department, or employee population.”
Useful Department Request
“My directory profile shows the wrong department and title following my transfer. Please correct the source record and confirm the effect on approvals, cost center, goals, and training.”
Useful Org Chart Request
“The organizational chart does not reflect the July reorganization. Please confirm the underlying position and manager data and the date of the most recent synchronization.”
Useful Missing-Team Request
“I am the assigned manager, but my current direct reports do not appear in the team dashboard. Please review the reporting relationships and manager security permissions.”
Useful Privacy Request
“My account displayed private information belonging to another employee. I stopped viewing it. Please investigate the permissions, preserve the access record, and confirm when the issue is contained.”
Useful Inactive-Manager Request
“Several approvals remain assigned to a manager who has left the company. Please reassign the open workflow items and identify the interim approver.”
These requests provide useful information without sharing passwords or unrelated personal data.
Who Should Handle Each Issue?
Contact HR About:
- Manager assignment.
- Job title.
- Department.
- Position.
- Work location.
- Employee status.
- Organizational hierarchy.
- Rehire profile.
- Directory privacy.
- Reporting-line dispute.
Contact the Manager About:
- Practical reporting relationship.
- Temporary supervision.
- Project manager.
- Approval ownership.
- Team responsibilities.
- Dotted-line reporting.
Contact Payroll or Timekeeping About:
- Timecard approval.
- Payroll group.
- Labor allocation.
- Cost center.
- Missing manager approval before payroll.
Contact IT or People Cloud Administration About:
- Directory access.
- Wrong business email.
- Profile photo.
- Security permissions.
- Duplicate profile.
- Mobile or browser display.
- Team-dashboard access.
Contact the Relevant Workflow Administrator About:
- PTO approval.
- Expense routing.
- Performance review.
- Training assignment.
- Benefits approval.
- Scheduling.
The employer controls employee-specific access, organizational records, and workflow configuration. isolved’s public support page directs employees to their employer’s HR department for account, payroll, and time-related assistance.
Frequently Asked Questions
Does MySolved Have a Company Directory?
It can, depending on the employer’s configuration and employee permissions. Some employers may use another directory or an integrated organizational-chart product.
Does isolved Support Organizational Charts?
The current isolved Marketplace includes an OrgChart integration that builds and synchronizes charts from isolved employee and position data.
Why Does My Old Manager Still Appear?
The transfer may not have been processed, the change may be future-dated, or the directory and workflow systems may not have synchronized.
Will Changing My Manager Automatically Move Pending Requests?
Not always. Existing PTO, timecard, expense, training, or review tasks may retain their original approver.
Why Does the Org Chart Show a Vacant Position?
The chart can display approved positions without an active employee. It does not necessarily indicate an active job opening.
Why Is My Job Title Different From My Working Title?
The directory may use a payroll, position, or standardized HR title rather than an informal working title.
Can Everyone See Salary Information in the Org Chart?
No. Sensitive metrics depend on employer permissions. Ordinary employee access should not be assumed to include compensation data.
Why Can’t My New Manager See My Profile?
The reporting relationship or manager security permissions may not be fully updated.
Can I Download the Organizational Chart?
Authorized users of some integrated charting tools can export charts, but employees should not distribute internal organizational information without permission.
Can isolved Public Support Change My Manager?
No. The employer controls employee records and reporting relationships.
Final Point
A mysolved directory or organizational-chart issue should be reviewed as both a data problem and a workflow problem.
The employee should distinguish among:
- Employee profile.
- Preferred name.
- Job title.
- Position.
- Department.
- Cost center.
- Work location.
- Primary manager.
- Secondary manager.
- Approval group.
- Directory listing.
- Organizational chart.
- Security permissions.
The safest process is:
- Use the official employer-provided People Cloud route.
- Confirm the correct employer profile.
- Review the displayed manager, department, title, and location.
- Identify the correct effective date.
- Report inaccurate source data to HR.
- Ask whether the org chart has synchronized.
- Review existing PTO and timecard approvals.
- Confirm performance and training assignments.
- Ask whether pending requests must be reassigned.
- Verify manager security permissions.
- Use business contact information only for legitimate workplace purposes.
- Do not export internal employee data without authorization.
- Report excessive or incorrect access immediately.
- Verify unusual executive requests independently.
- Never share a Myisolved password or authentication code.
Official isolved resources describe People Cloud as a unified platform that centralizes employee information and connects HR, payroll, benefits, workforce management, and talent processes. The current OrgChart Marketplace integration can add synchronized organizational charting and workforce planning for participating employers. The employer remains responsible for source data, permissions, reporting lines, and approval workflows.
This independent website does not operate Myisolved or People Cloud, publish a company directory, change managers, reroute approvals, reveal private employee information, or collect employee credentials.
Sources Consulted
This article was researched using current official isolved People Cloud, HR team, payroll team, employee support, company-role, employee self-service, mobile application, scheduling, and Marketplace resources. The current OrgChart Marketplace listing and isolved’s July 2026 Marketplace partnership announcement were also reviewed. Directory fields, employee visibility, organizational structures, approval routes, and manager permissions can differ by employer.An employee signs in to mysolved and notices that the profile still lists a former supervisor.
The employee recently transferred to another department, but the organizational record has not been updated. As a result, a time-off request is sent to the prior manager, the new performance review cannot be assigned correctly, and a timecard correction remains pending.
Another employee cannot find a coworker’s business contact information. Someone else appears under the wrong department in the organizational chart. A remote worker sees an office location that has not applied since the employee moved to another team.
These issues can involve several related but separate records:
- Employee profile.
- Job title.
- Position.
- Department.
- Manager.
- Supervisor hierarchy.
- Work location.
- Cost center.
- Company directory.
- Organizational chart.
- Approval workflow.
- Security permissions.
- Team reporting.
- Workforce planning.
Employees commonly search for MySolved, although the official employee platform is generally called isolved People Cloud and uses Myisolved account access.
isolved describes People Cloud as a connected human capital management platform that centralizes employee data and links HR, payroll, benefits, time, and talent workflows. Managers can receive guided approvals and team-level information, while employees can use self-service tools for routine HR tasks.
This is an independent informational guide. It is not operated by isolved or an employer. It cannot change reporting lines, reveal private employee information, approve requests, modify security access, or collect employee login credentials.
What Does MySolved Mean?
The search term mysolved is commonly used by employees looking for:
- Myisolved employee login.
- isolved People Cloud.
- Company directory.
- Organizational chart.
- Manager information.
- Coworker contact details.
- Department structure.
- Employee self-service.
- HR approvals.
- Team hierarchy.
MySolved is not normally presented as a separate official directory or organizational-chart product.
The employer determines:
- Whether a company directory is enabled.
- Which employee fields are visible.
- Whether an org chart is available.
- Who can see compensation or headcount information.
- Which manager receives approvals.
- How reporting relationships are maintained.
- Whether position-based or employee-based structures are used.
- Which third-party organizational tools are connected.
An employee can therefore have access to payroll and PTO without having access to a broad company directory.
What Is a Company Directory?
A company directory is an internal employee listing that can contain selected workplace information.
Depending on employer settings, it may show:
- Employee name.
- Preferred name.
- Job title.
- Department.
- Manager.
- Work location.
- Business email.
- Business phone.
- Profile image.
- Team.
- Organizational level.
- Employee status.
A directory should not be assumed to include private information such as:
- Home address.
- Personal telephone number.
- Compensation.
- Social Security number.
- Tax information.
- Medical information.
- Bank account.
- Benefits elections.
The employer decides which fields are appropriate for internal visibility.
What Is an Organizational Chart?
An organizational chart visually shows how employees, positions, managers, departments, and reporting lines connect.
A typical chart can show:
- Senior leader.
- Department head.
- Direct reports.
- Open positions.
- Dotted-line relationships.
- Business units.
- Geographic teams.
- Position hierarchy.
The current isolved Marketplace includes an OrgChart integration that can automatically generate organizational charts from isolved employee and position data. The provider describes synchronization through API queries, customizable charts, filters, employee images, workforce metrics, and planning scenarios. Availability depends on the employer’s configuration.
isolved also announced in July 2026 that the OrgChart partnership can provide dynamic organizational charting and position-based workforce planning inside the People Cloud experience for participating customers.
Directory Versus Org Chart
These tools are related but not identical.
Company Directory
Primarily helps employees find people and workplace contact information.
Organizational Chart
Primarily shows hierarchy, positions, reporting lines, vacancies, and organizational structure.
An employee might appear correctly in the directory but under the wrong manager in the chart.
Alternatively, the org chart might be accurate while an old business phone remains in the directory.
Where to Find the Directory or Org Chart
Navigation varies by employer.
Look for labels such as:
- Directory.
- Employee Directory.
- Organization.
- Organization Chart.
- Org Chart.
- My Team.
- Team Directory.
- People.
- Coworkers.
- Company.
- Employee Search.
- Talent.
- Workforce.
- Profile.
The feature may also appear through:
- People Cloud dashboard.
- Mobile app.
- Manager dashboard.
- Microsoft Teams integration.
- External OrgChart link.
- HR resources page.
The official isolved login page provides access to People Cloud and additional service options, but the employer controls individual employee access and available features.
Directory Is Missing
Possible reasons include:
- Employer has not enabled a directory.
- Employee does not have permission.
- Directory is available only to managers.
- Organization uses another internal tool.
- Employee is in the wrong employer profile.
- Account has not fully activated.
- Mobile menu is limited.
- Feature is temporarily unavailable.
- Employer uses an external OrgChart integration.
- Employee belongs to a restricted population.
Ask HR:
- Is a directory available?
- What menu contains it?
- Is access role-based?
- Does the company use another application?
- Which employee data is visible?
- Are contractors included?
Do not repeatedly create accounts to search for the feature.
How to Search for a Coworker
A directory may support searches by:
- Name.
- Preferred name.
- Job title.
- Department.
- Location.
- Manager.
- Business unit.
- Employee number.
- Skill or role.
When a person does not appear, try:
- Legal surname.
- Preferred first name.
- Department.
- Office.
- Broader title.
- Manager name.
Do not assume a missing result means the person no longer works for the organization.
Coworker Is Missing
Possible reasons include:
- New employee has not synchronized.
- Employee uses a preferred name.
- Employee is in another legal employer.
- Directory excludes contractors.
- Employee is on leave.
- Profile is inactive.
- Search filter is too narrow.
- Employee belongs to a confidential group.
- Termination date was entered incorrectly.
- The directory refresh is delayed.
Ask HR or the manager when business contact is required.
Do not search public databases for private personal contact information when an official workplace channel is available.
Coworker Appears Twice
Duplicate listings can result from:
- Rehire.
- Two legal employers.
- Multiple assignments.
- Duplicate employee profile.
- Payroll conversion.
- Active and inactive records.
- Contractor-to-employee conversion.
- Position transfer.
Compare:
- Job title.
- Business email.
- Department.
- Employee status.
- Effective dates.
Notify HR when the duplicate creates confusion or exposes outdated information.
Preferred Name Versus Legal Name
The directory can use a preferred name while payroll and tax records use the legal name.
Example:
Legal payroll name: Elizabeth Morgan
Directory name: Liz Morgan
This does not necessarily indicate an error.
However, a name mismatch can cause difficulty with:
- Email.
- Manager search.
- Training.
- Performance reviews.
- Approval routing.
- Identity verification.
Ask HR which field controls each system.
Business Contact Versus Personal Contact
A directory may show:
- Business email.
- Work phone.
- Extension.
- Office location.
It should not be assumed to authorize use of:
- Personal mobile number.
- Home address.
- Personal email.
Employees should use business contact information for workplace purposes.
Do not copy directory information into marketing lists, private databases, or unrelated external services.
What Is a Manager Assignment?
A manager assignment identifies the supervisor connected to the employee record.
It can affect:
- Time-off approvals.
- Timecard approvals.
- Expense approvals.
- Performance reviews.
- Training assignments.
- Scheduling.
- Employee requests.
- Team dashboards.
- Notifications.
- Organizational reporting.
isolved states that People Cloud gives managers guided approvals and team insights while employees use connected self-service workflows.
An incorrect supervisor can therefore create practical problems beyond the org chart itself.
Manager Versus Approver
The displayed manager is not always the only approver.
An employer can use:
- Direct manager.
- Department manager.
- Payroll manager.
- Project manager.
- Location manager.
- Second-level manager.
- HR approver.
- Finance approver.
- Benefits administrator.
For example:
- PTO may go to the direct manager.
- Expenses may go to the department budget owner.
- Timecards may go to a location supervisor.
- Performance reviews may require a second-level approval.
Do not assume every workflow follows the same hierarchy.
Wrong Manager Appears
Possible causes include:
- Recent transfer.
- Promotion.
- Manager left the company.
- Temporary reporting relationship.
- Effective date has not arrived.
- Employee record was not updated.
- Position hierarchy differs from actual supervision.
- Duplicate employee profile.
- Rehire restored old information.
- Payroll conversion imported outdated data.
Useful request:
“My profile still lists Jordan Smith as my manager, but I transferred to Priya Patel’s team effective July 20. Please update the reporting relationship and confirm which pending approvals and review tasks will be reassigned.”
Manager Changed but PTO Still Goes to the Old Supervisor
A manager update may not automatically reroute existing requests.
Possible reasons include:
- Request was submitted before the change.
- Workflow stores the original approver.
- Manager relationship is future-dated.
- PTO uses location-based approval.
- Old manager remains a secondary approver.
- Workflow has not synchronized.
- Employee belongs to another approval group.
Ask HR or the time-off administrator to review:
- Manager effective date.
- PTO request date.
- Current workflow owner.
- Whether the request must be withdrawn and resubmitted.
- Whether the approver can be reassigned administratively.
Do not create duplicate vacation requests unless instructed.
Timecard Still Goes to the Old Manager
Timecard routing can be controlled by:
- Direct supervisor.
- Timekeeping group.
- Work location.
- Department.
- Labor assignment.
- Payroll group.
- Scheduling manager.
A corrected employee profile may not update a previously opened timecard.
Useful request:
“My employee profile now shows the correct manager, but the current timecard remains assigned to my former supervisor. Please update the timekeeping approval group before payroll closes.”
Performance Review Assigned to the Wrong Manager
A review can remain linked to the manager who was assigned when the review cycle opened.
Possible solutions include:
- Reassign manager evaluator.
- Add former manager input.
- Split review period.
- Keep original manager for completed period.
- Assign current manager as final reviewer.
- Cancel and recreate review.
Ask HR how work performed under both managers will be evaluated.
Do not assume changing the employee profile automatically changes an active review.
Training Assigned Through the Wrong Manager
Manager data can influence:
- Learning paths.
- Development plans.
- Required training.
- Manager observations.
- Course approvals.
A transferred employee may continue receiving courses intended for the former role.
Ask the learning administrator to verify:
- Job.
- Department.
- Manager.
- Work location.
- Assignment rule.
- Effective date.
Expense Report Routed Incorrectly
Expense approval may follow:
- Manager hierarchy.
- Cost center.
- Project.
- Customer.
- Department.
- Dollar threshold.
A wrong manager in the employee profile may be only one possible cause.
Useful request:
“My expense report is assigned to my former supervisor even though my department transfer is complete. Please confirm whether the workflow uses manager, department, cost center, or project ownership.”
New Manager Cannot See the Employee
Possible reasons include:
- Manager assignment is pending.
- Employee belongs to another company code.
- Security role is missing.
- Position hierarchy is not updated.
- Manager effective date is future-dated.
- Team dashboard refresh is delayed.
- Employee remains under another approval group.
The employer’s People Cloud administrator may need to update both:
- Organizational relationship.
- Manager security permissions.
Changing the visible org chart alone may not grant access to private employee records.
Direct Report Appears Under Two Managers
An employee can legitimately have:
- Primary manager.
- Secondary manager.
- Project manager.
- Dotted-line manager.
- Matrix reporting.
- Temporary manager.
Ask which person controls:
- Payroll.
- Timecards.
- PTO.
- Performance.
- Expenses.
- Development.
The visual chart may simplify a more complex operational relationship.
Dotted-Line Reporting
A dotted-line relationship can indicate oversight without full administrative authority.
The dotted-line manager may:
- Assign project work.
- Provide feedback.
- Review goals.
- Approve project expenses.
The primary manager may still control:
- Timecard.
- PTO.
- Formal performance review.
- Compensation.
- Employment decisions.
The employer defines the division of authority.
Position Versus Employee
An organizational structure can be based on:
- Employees.
- Positions.
- Jobs.
- Departments.
Employee-Based Structure
Shows current individuals and who reports to whom.
Position-Based Structure
Shows approved roles, including vacant positions.
The OrgChart integration listed in the isolved Marketplace can use both isolved employee and position data and can display vacancies for workforce planning.
A vacant position in an org chart does not necessarily indicate that the employer is actively hiring.
Employee Occupies the Wrong Position
Possible reasons include:
- Promotion not processed.
- Transfer pending.
- Position number copied incorrectly.
- Employee temporarily fills another role.
- Job title changed but position did not.
- Organizational redesign is future-dated.
- Imported data is outdated.
An incorrect position can affect:
- Job title.
- Manager hierarchy.
- Compensation range.
- Training.
- Performance goals.
- Security.
- Headcount reporting.
Ask HR to confirm the official:
- Position title.
- Position number.
- Department.
- Manager.
- Effective date.
Job Title Is Wrong
The directory may display:
- Payroll title.
- Working title.
- Position title.
- Generic job classification.
- Outdated title.
Example:
Working title: Senior Account Manager
Payroll title: Account Manager II
This can be legitimate, but employees should request correction when the displayed title causes:
- Incorrect verification.
- Wrong access.
- Wrong training.
- Wrong reporting.
- Customer confusion.
Do not edit a public profile to claim a title that HR has not approved.
Department Is Wrong
An incorrect department can affect:
- Directory search.
- Approval routing.
- Cost allocation.
- Training.
- Benefits communications.
- Workforce reporting.
- Performance goals.
- Schedule.
Useful request:
“My profile and directory list Operations, but my transfer to Finance was effective August 1. Please correct the department and confirm the impact on cost center, manager, timecard, goals, and approvals.”
Cost Center Versus Department
A department can represent organizational identity.
A cost center can represent financial responsibility.
An employee can work in one department while labor costs are charged to another cost center or project.
Do not assume different values are automatically incorrect.
Ask payroll or finance when the labor allocation affects compensation or expense approval.
Work Location Is Wrong
The directory location may represent:
- Office assignment.
- Payroll worksite.
- Remote designation.
- Legal work location.
- Department location.
- Mailing location.
These can differ.
A remote employee can have:
- Home address in one state.
- Payroll work location in another record.
- Department headquarters in another city.
- Directory label saying Remote.
Ask which field controls:
- Payroll taxes.
- Scheduling.
- Directory.
- Benefits.
- Workplace notices.
Remote Employee Appears at an Office
Possible causes include:
- Directory uses department headquarters.
- Remote status was not updated.
- Work location and office affiliation are separate.
- Employee is hybrid.
- Profile still reflects the hiring location.
Request correction when the listing creates practical problems.
Do not assume changing the visible directory location automatically changes payroll tax jurisdiction.
Employee Appears Under the Wrong Legal Employer
An organization can contain multiple:
- Subsidiaries.
- Payroll entities.
- Brands.
- Divisions.
- Franchise companies.
An org chart can combine employees across entities, while payroll remains separated.
Compare:
- Pay stub employer.
- W-2 employer.
- Offer letter.
- Benefits plan.
- Directory company name.
Ask HR when the relationship is unclear.
Acquisition or Reorganization
During a reorganization, employees may see:
- New manager.
- New department.
- New legal employer.
- New position.
- Duplicate directory entries.
- Temporary reporting lines.
- Vacant leadership positions.
- Old organizational chart.
isolved describes People Cloud as a unified platform intended to centralize employee information and reduce errors caused by disconnected HR systems.
However, organizational changes still require accurate source data, effective dates, and administrator updates.
Org Chart Is Outdated
Possible reasons include:
- Synchronization schedule.
- HR change not processed.
- OrgChart cache.
- Effective-dated future changes.
- Manager profile inactive.
- Position data incomplete.
- External integration delay.
- Employee record error.
The current OrgChart Marketplace listing says charts can automatically synchronize with isolved data through API connections, but the accuracy of the chart still depends on the underlying employee and position records.
Useful request:
“The org chart still shows the structure that existed before the July reorganization. Please confirm the source-data effective dates and the last chart synchronization.”
Org Chart Shows a Vacant Position
A vacant box can represent:
- Approved open position.
- Recently departed employee.
- Future hiring plan.
- Frozen vacancy.
- Position held open for restructuring.
- Placeholder in the hierarchy.
It does not necessarily mean:
- Public job posting exists.
- Hiring has begun.
- Budget is approved.
- Internal applications are accepted.
Contact the manager or recruiting team for hiring questions.
Employee Is Marked Inactive
An inactive status can result from:
- Termination.
- Leave.
- Seasonal break.
- Duplicate profile.
- Future rehire.
- Payroll conversion.
- Incorrect effective date.
This can remove the employee from:
- Directory.
- Manager dashboard.
- Approvals.
- Schedule.
- Timecard.
- Learning.
- Performance.
Notify HR immediately when an active employee is incorrectly marked inactive.
Employee Appears After Termination
Directory removal can be delayed because:
- Termination effective date is future-dated.
- Sync has not occurred.
- Former employee remains for record purposes.
- Another active assignment exists.
- Contractor role remains.
- Org chart uses position data.
Do not assume that continued directory visibility proves ongoing employment.
For sensitive offboarding or security concerns, notify HR or IT.
New Hire Is Missing From the Directory
Possible reasons include:
- Start date has not arrived.
- Employee record is pending.
- Onboarding is incomplete.
- Position is not assigned.
- Profile is private until activation.
- Directory refresh has not occurred.
- Wrong legal employer.
The employee may still be active in payroll even when the directory has not synchronized.
Ask HR to confirm which systems are complete.
Rehire Created an Old Manager Assignment
A rehired employee profile can retain:
- Former manager.
- Former department.
- Old work location.
- Old job title.
- Historical approval group.
Review the entire profile during rehire onboarding.
Useful request:
“My reactivated profile restored the manager and department from my prior employment period. Please update the current reporting structure and verify all approval workflows.”
Organization Chart and Headcount
Managers and HR may use organizational tools for:
- Headcount analysis.
- Span of control.
- Vacancy planning.
- Succession planning.
- Compensation analysis.
- Reorganization scenarios.
The isolved Marketplace’s OrgChart listing describes workforce-planning tools, filters, calculations, vacancy visibility, salary metrics, and future organizational scenarios. Access to sensitive planning data is restricted according to employer permissions.
Ordinary employees should not assume they can see:
- Compensation.
- Future layoffs.
- Confidential succession plans.
- Proposed reorganization.
- Unannounced positions.
Org Chart Export
Authorized users may be able to export a chart to formats such as:
- PDF.
- PowerPoint.
- Web link.
The current Marketplace listing describes PDF, PowerPoint, and web-link export functionality for OrgChart customers.
Employees should not export or distribute internal organizational data without authorization.
An org chart can contain:
- Employee names.
- Titles.
- Reporting lines.
- Vacancies.
- Workforce metrics.
- Images.
- Compensation information for privileged users.
Privacy and Directory Information
A company directory is intended for legitimate workplace use.
Do not use it to:
- Build personal marketing lists.
- Contact coworkers for unrelated sales.
- Publish employee information.
- Export the full directory without permission.
- Collect personal characteristics.
- Track employees outside work.
- Share organizational structure with competitors.
Access does not equal permission for unrestricted use.
Profile Photo
Employers can decide whether profile photos are:
- Optional.
- Required.
- Imported from another system.
- Controlled by HR.
- Visible only internally.
A photo can fail to update because:
- File format.
- Size.
- Approval.
- Directory cache.
- External identity system.
- Employer policy.
Do not upload an image containing confidential information or another person.
Wrong Employee Photo
Report the issue immediately.
A mismatched image can cause:
- Identification problems.
- Badge confusion.
- Privacy concerns.
- Customer confusion.
- Security risk.
Ask HR or IT to correct the source image and verify connected systems.
Business Email Is Wrong
An outdated email can affect:
- Directory search.
- Notifications.
- Password recovery.
- Review assignments.
- Calendar invitations.
- Approval messages.
The business email may be controlled by IT rather than HR.
Ask whether the error exists in:
- People Cloud.
- Microsoft 365 or Google Workspace.
- Company directory.
- Payroll profile.
- Login identity.
Do not create an unofficial email account as a workaround.
Phone Number Is Wrong
A directory may display:
- Desk extension.
- Company mobile.
- Personal phone with consent.
- Department line.
Ask which number should appear.
Do not enter a personal mobile number into a public internal directory without understanding the employer’s visibility settings.
Manager Is Missing Entirely
Possible reasons include:
- New team.
- Vacant manager position.
- Manager termination.
- Data error.
- Employee reports directly to a department leader not shown.
- Matrix organization.
- Interim supervisor not entered.
- Position hierarchy incomplete.
Ask HR who currently owns:
- Timecard approval.
- PTO.
- Expenses.
- Performance.
- Training.
- Scheduling.
A missing visual manager does not remove the employer’s need to route required workflows.
Manager Left the Company
When a manager leaves, pending tasks may remain assigned to the inactive account.
Affected items can include:
- PTO requests.
- Timecards.
- Expenses.
- Reviews.
- Training observations.
- Employee changes.
Useful request:
“My manager’s employment ended, but several requests remain assigned to that inactive profile. Please reassign the approval queue and confirm the interim manager.”
Interim Manager
An interim manager assignment can be:
- Temporary.
- Effective-dated.
- Limited to approvals.
- Visible in the directory.
- Hidden from the formal org chart.
- Separate from compensation authority.
Ask when the interim relationship begins and ends.
Confidential Employees
Some employees can be excluded or limited in directory visibility because of:
- Security role.
- Executive privacy.
- Legal requirement.
- Sensitive assignment.
- Protected address.
- Confidential investigation.
- Employer policy.
Do not attempt to bypass directory restrictions.
Contact HR when a legitimate business need exists.
Employee Cannot View Their Own Team
A manager may lack team visibility because:
- Manager security role is missing.
- Direct reports are not assigned.
- Effective date is future.
- Team dashboard is not enabled.
- Manager belongs to another legal employer.
- Position hierarchy is incomplete.
The employer administrator must review both data and permissions.
isolved’s current HR materials state that managers can receive team insights and guided approvals, but those functions depend on the employer’s implementation.
Employee Can View Too Much Information
Unexpected access to:
- Compensation.
- Home address.
- Social Security number.
- Private notes.
- Medical data.
- Disciplinary records.
- Another employee’s tax forms.
is a serious privacy or security concern.
Stop viewing the information.
Notify HR or security immediately.
Do not:
- Download it.
- Share it.
- Search for more.
- Contact the employee.
- Post screenshots.
Another Employee’s Profile Is Editable
Do not make any changes.
Report:
- Time.
- Page.
- Employee profile.
- Available edit control.
- Minimal description.
Ask the employer to preserve the audit log and correct the permission.
Directory Phishing
A fraudulent message may claim:
- Manager assignment must be verified urgently.
- Directory access requires a password reset through an unrelated page.
- Employee must share a one-time authentication code.
- A fee is required to appear in the org chart.
- Bank information is needed to update the manager.
- Remote-access software must be installed.
- A coworker’s private phone can be purchased.
Open the official People Cloud route independently.
A legitimate directory update should not require:
- Online banking password.
- Debit-card PIN.
- Gift cards.
- Cryptocurrency.
- Sharing a Myisolved password.
- Providing an authentication code to another person.
Fake Executive Request
A scammer can use an org chart or public company information to impersonate:
- CEO.
- Manager.
- Finance leader.
- HR executive.
The message may request:
- Gift cards.
- Wire transfer.
- Payroll change.
- Employee tax records.
- Confidential files.
Verify unusual requests through an independent business channel.
A correct manager name does not prove the sender is genuine.
Useful Wrong-Manager Request
“My profile lists my former supervisor. Please update the manager relationship effective August 1 and confirm whether existing PTO, timecard, expense, performance, and training tasks will be reassigned.”
Useful Directory Request
“I cannot locate a current employee in the company directory. Please confirm whether the directory includes that legal employer, department, or employee population.”
Useful Department Request
“My directory profile shows the wrong department and title following my transfer. Please correct the source record and confirm the effect on approvals, cost center, goals, and training.”
Useful Org Chart Request
“The organizational chart does not reflect the July reorganization. Please confirm the underlying position and manager data and the date of the most recent synchronization.”
Useful Missing-Team Request
“I am the assigned manager, but my current direct reports do not appear in the team dashboard. Please review the reporting relationships and manager security permissions.”
Useful Privacy Request
“My account displayed private information belonging to another employee. I stopped viewing it. Please investigate the permissions, preserve the access record, and confirm when the issue is contained.”
Useful Inactive-Manager Request
“Several approvals remain assigned to a manager who has left the company. Please reassign the open workflow items and identify the interim approver.”
These requests provide useful information without sharing passwords or unrelated personal data.
Who Should Handle Each Issue?
Contact HR About:
- Manager assignment.
- Job title.
- Department.
- Position.
- Work location.
- Employee status.
- Organizational hierarchy.
- Rehire profile.
- Directory privacy.
- Reporting-line dispute.
Contact the Manager About:
- Practical reporting relationship.
- Temporary supervision.
- Project manager.
- Approval ownership.
- Team responsibilities.
- Dotted-line reporting.
Contact Payroll or Timekeeping About:
- Timecard approval.
- Payroll group.
- Labor allocation.
- Cost center.
- Missing manager approval before payroll.
Contact IT or People Cloud Administration About:
- Directory access.
- Wrong business email.
- Profile photo.
- Security permissions.
- Duplicate profile.
- Mobile or browser display.
- Team-dashboard access.
Contact the Relevant Workflow Administrator About:
- PTO approval.
- Expense routing.
- Performance review.
- Training assignment.
- Benefits approval.
- Scheduling.
The employer controls employee-specific access, organizational records, and workflow configuration. isolved’s public support page directs employees to their employer’s HR department for account, payroll, and time-related assistance.
Frequently Asked Questions
Does MySolved Have a Company Directory?
It can, depending on the employer’s configuration and employee permissions. Some employers may use another directory or an integrated organizational-chart product.
Does isolved Support Organizational Charts?
The current isolved Marketplace includes an OrgChart integration that builds and synchronizes charts from isolved employee and position data.
Why Does My Old Manager Still Appear?
The transfer may not have been processed, the change may be future-dated, or the directory and workflow systems may not have synchronized.
Will Changing My Manager Automatically Move Pending Requests?
Not always. Existing PTO, timecard, expense, training, or review tasks may retain their original approver.
Why Does the Org Chart Show a Vacant Position?
The chart can display approved positions without an active employee. It does not necessarily indicate an active job opening.
Why Is My Job Title Different From My Working Title?
The directory may use a payroll, position, or standardized HR title rather than an informal working title.
Can Everyone See Salary Information in the Org Chart?
No. Sensitive metrics depend on employer permissions. Ordinary employee access should not be assumed to include compensation data.
Why Can’t My New Manager See My Profile?
The reporting relationship or manager security permissions may not be fully updated.
Can I Download the Organizational Chart?
Authorized users of some integrated charting tools can export charts, but employees should not distribute internal organizational information without permission.
Can isolved Public Support Change My Manager?
No. The employer controls employee records and reporting relationships.
Final Point
A mysolved directory or organizational-chart issue should be reviewed as both a data problem and a workflow problem.
The employee should distinguish among:
- Employee profile.
- Preferred name.
- Job title.
- Position.
- Department.
- Cost center.
- Work location.
- Primary manager.
- Secondary manager.
- Approval group.
- Directory listing.
- Organizational chart.
- Security permissions.
The safest process is:
- Use the official employer-provided People Cloud route.
- Confirm the correct employer profile.
- Review the displayed manager, department, title, and location.
- Identify the correct effective date.
- Report inaccurate source data to HR.
- Ask whether the org chart has synchronized.
- Review existing PTO and timecard approvals.
- Confirm performance and training assignments.
- Ask whether pending requests must be reassigned.
- Verify manager security permissions.
- Use business contact information only for legitimate workplace purposes.
- Do not export internal employee data without authorization.
- Report excessive or incorrect access immediately.
- Verify unusual executive requests independently.
- Never share a Myisolved password or authentication code.
Official isolved resources describe People Cloud as a unified platform that centralizes employee information and connects HR, payroll, benefits, workforce management, and talent processes. The current OrgChart Marketplace integration can add synchronized organizational charting and workforce planning for participating employers. The employer remains responsible for source data, permissions, reporting lines, and approval workflows.
This independent website does not operate Myisolved or People Cloud, publish a company directory, change managers, reroute approvals, reveal private employee information, or collect employee credentials.
Sources Consulted
This article was researched using current official isolved People Cloud, HR team, payroll team, employee support, company-role, employee self-service, mobile application, scheduling, and Marketplace resources. The current OrgChart Marketplace listing and isolved’s July 2026 Marketplace partnership announcement were also reviewed. Directory fields, employee visibility, organizational structures, approval routes, and manager permissions can differ by employer.