MySolved Employment Verification and Proof of Income Help

An employee applies for an apartment and is asked to provide proof of current income.

The employee signs in to mysolved, downloads the latest pay stub, and submits it to the property manager. The landlord then asks for an official employment-verification report confirming the employee’s current status and annual compensation.

Another employee applies for a mortgage and discovers that the lender uses The Work Number rather than accepting documents uploaded by the applicant. Someone else finds that an automated verification report lists an old job title or excludes a recent pay increase.

A former employee needs historical dates of employment for a background check but can no longer access the employer’s People Cloud account.

These situations can involve several different documents and services:

• Pay stub.
• Employment-verification letter.
• Income-verification report.
• Salary letter.
• Offer letter.
• Payroll history.
• Form W-2.
• Tax return.
• Bank statement.
• The Work Number report.
• Government-benefit verification.
• Former-employment confirmation.

Employees commonly search for mysolved, although the official employee platform is generally called isolved People Cloud and uses Myisolved account access.

Participating employers can connect isolved People Cloud with The Work Number from Equifax, an automated income and employment-verification service. The integration can provide authorized lenders, government agencies and other credentialed verifiers with current employment and income information after the required employee authorization or permissible process.

This is an independent informational guide. It is not operated by isolved, an employer, Equifax, a lender, a landlord or a government agency. It cannot produce an official verification report, alter employment data, approve a loan, submit an apartment application or collect employee credentials.

What Does MySolved Mean?

The search term mysolved is commonly used by employees trying to find:

• Myisolved employee login.
• isolved People Cloud.
• Pay stubs.
• Employment verification.
• Proof of income.
• Salary records.
• W-2 forms.
• Payroll history.
• Former-employee records.

MySolved is not normally presented as a separate official verification product.

The employer determines:

• Whether automated verification is enabled.
• Which employment data is reported.
• Whether employees must contact HR.
• Whether The Work Number is used.
• Which historical records remain available.
• Who can issue an employment letter.
• Whether salary information can be disclosed.
• How former employees request records.

The same People Cloud platform can therefore lead to different verification procedures at different companies.

What Is Employment Verification?

Employment verification confirms selected facts about a person’s work relationship.

A basic verification can include:

• Employer name.
• Employee name.
• Current or former status.
• Job title.
• Start date.
• End date.
• Full-time or part-time status.

A more detailed income verification can also include:

• Current pay rate.
• Salary.
• Payroll frequency.
• Recent gross earnings.
• Year-to-date earnings.
• Overtime.
• Bonus or commission.
• Historical compensation.

The organization requesting the information determines what evidence it accepts.

An apartment manager may accept recent pay stubs. A mortgage lender may require direct electronic verification. A background-screening company may need only job title and dates.

Employment Verification Versus Income Verification

These terms are related but not identical.

Employment Verification

Confirms whether the person works or worked for the organization.

It may contain:

• Employment status.
• Position.
• Hire date.
• Separation date.

Income Verification

Confirms earnings or compensation.

It may contain:

• Hourly rate.
• Annual salary.
• Average earnings.
• Recent payroll.
• Year-to-date wages.
• Bonus or commission history.

A company can confirm employment without disclosing income.

Always ask the requesting organization exactly what it needs.

Does MySolved Provide Employment Verification?

Myisolved or People Cloud can contain records that support a verification request, such as:

• Pay stubs.
• Payroll history.
• W-2 forms.
• Employee profile.
• Compensation information.
• Employer documents.

However, an employee-facing pay-stub portal is not always the employer’s official verification channel.

Participating isolved employers can use The Work Number integration to automate employment and income verification. According to the current isolved Marketplace listing, the service provides proof of employment and income and can respond to authorized verification requests around the clock.

Other employers may instead use:

• Internal HR.
• Payroll department.
• Third-party verification company.
• Written employment-letter process.
• Staffing agency.
• Professional employer organization.
• Another online service.

The Work Number and isolved People Cloud

The Work Number is an Equifax Workforce Solutions service used for automated income and employment verification.

The current isolved integration is designed to transfer employment information securely from People Cloud to the verification service. isolved states that the connection can improve data accuracy and provide more current information to authorized verifiers.

Possible users of the verification information can include:

• Mortgage lenders.
• Auto lenders.
• Apartment managers.
• Credit providers.
• Government agencies.
• Social-service programs.
• Background-screening companies.
• Other credentialed verifiers.

Availability depends on whether the employer participates.

Do not assume that every organization using isolved automatically reports to The Work Number.

Ask Whether the Employer Uses The Work Number

Contact HR and ask:

“My lender is requesting employment and income verification. Does the company use The Work Number or another verification provider, and what employer name or code should I give the verifier?”

Also ask:

• Is employee authorization required?
• Does the service include income?
• How recent is the data?
• Is there a former-employee process?
• Who corrects inaccurate information?
• Is an internal letter available instead?

Do not send the verifier the employee’s Myisolved password.

Employee Consent

The current isolved Marketplace description says employees provide consent before a credentialed verifier accesses income information through The Work Number. It also states that approved verifiers are credentialed and audited and that employee data is not provided for marketing use.

The exact authorization process can depend on:

• Type of verification.
• Requesting organization.
• Applicable law.
• Employer configuration.
• Service rules.

An employee may be asked to provide:

• Authorization to the lender.
• Employer name.
• Social Security number.
• Employer code.
• Salary key or similar access element where applicable.

Provide sensitive information only through the verified requester or official verification service.

Never Give a Verifier Your MySolved Password

A legitimate lender, landlord or background screener should not need:

• People Cloud password.
• Email password.
• One-time authentication code.
• Security answer.
• Bank password.
• Debit-card PIN.

The verifier can request records through an approved process or ask the employee to upload permitted documents.

A person requesting login credentials may be attempting to access payroll, tax and direct-deposit information.

Pay Stub as Proof of Income

A pay stub is often the fastest document an employee can retrieve.

Official isolved materials describe pay stubs as records containing gross earnings, deductions, direct-deposit activity and other payroll information. They can also support wage verification, loan applications and similar requests.

A pay stub can show:

• Employer.
• Employee.
• Pay date.
• Pay period.
• Hours.
• Rate.
• Gross pay.
• Taxes.
• Deductions.
• Net pay.
• Year-to-date totals.

The official employee FAQ says employees can generally open Pay and Tax → Pay History to view current and preview paycheck statements.

Use a Completed Pay Stub

Do not submit a paycheck preview when the requester expects final proof of income.

A preview can change because of:

• Timecard correction.
• Bonus.
• Overtime.
• Tax update.
• Benefit deduction.
• Payroll adjustment.
• Direct-deposit change.

Use a completed statement for the applicable pay date.

Check that it displays:

• Correct employer.
• Correct employee.
• Final payroll status.
• Current pay period.
• Current year-to-date information.

One Pay Stub May Not Be Enough

The requesting organization may ask for:

• One current pay stub.
• Two consecutive pay stubs.
• Thirty days of earnings.
• Sixty or ninety days of earnings.
• Year-to-date payroll.
• W-2 forms.
• Bank deposits.
• Verification directly from the employer.

This is common when income varies because of:

• Overtime.
• Commission.
• Tips.
• Bonus.
• Seasonal work.
• Different shifts.
• Unpaid leave.
• Multiple jobs.

Ask what date range is required before downloading a large collection of payroll records.

Gross Pay Versus Net Pay

Verification normally focuses on gross income rather than the amount deposited after deductions.

Gross Pay

Earnings before taxes and deductions.

Net Pay

Take-home amount after taxes, benefits and other deductions.

Example:

Gross biweekly pay: $2,400
Net deposit: $1,735

The employee’s annualized base income may be calculated from the gross amount, not the bank deposit.

Do not report net pay as gross salary.

Annualizing Hourly Income

A verifier may estimate annual income using:

Hourly rate × expected weekly hours × weeks per year

Example:

Hourly rate: $25
Scheduled hours: 40 per week
Annualized base income:

$25 × 40 × 52 = $52,000

Actual annual wages can differ because of:

• Overtime.
• Unpaid leave.
• Reduced hours.
• Bonus.
• Shift differential.
• Partial-year employment.
• Seasonal schedule.

An annualized estimate is not the same as wages already earned.

Annualizing Salaried Income

For a salaried employee, the annual rate can differ from year-to-date earnings.

Example:

Annual salary: $72,000
Employee began July 1

The salary rate remains $72,000, but current-year earnings will be approximately half of that amount before other compensation.

A verifier may separately request:

• Current annual salary.
• Hire date.
• Year-to-date wages.
• Expected continuation of employment.

Commission and Bonus Income

Variable compensation may require more documentation.

A lender can ask for:

• Multiple years of W-2 forms.
• Commission statements.
• Bonus history.
• Employment agreement.
• Average monthly earnings.
• Employer confirmation that the income is likely to continue.

One unusually large paycheck may not establish normal recurring income.

Ask payroll or HR whether the verification service reports:

• Base salary only.
• Total gross earnings.
• Overtime.
• Bonus.
• Commission.
• Historical payroll.

Overtime Income

Overtime may be treated differently from guaranteed base pay.

A verifier may consider:

• How long overtime has been earned.
• Whether it is consistent.
• Whether the employer expects it to continue.
• Average overtime over a defined period.

Payroll can confirm historical earnings.

A manager may not be authorized to guarantee future overtime.

Employment Letter

An employer-issued verification letter can include:

• Employee name.
• Employer legal name.
• Job title.
• Employment status.
• Hire date.
• Current pay rate or salary.
• Payroll frequency.
• HR contact.
• Date issued.

Not every employer will include compensation.

Some employers limit letters to:

• Position.
• Dates.
• Current status.

Ask what the employer’s policy allows.

Salary Letter

A salary letter can be requested for:

• Apartment.
• Mortgage.
• Visa process.
• Childcare program.
• Government benefit.
• School.
• Court.
• Personal financial application.

It may state:

• Current base salary.
• Effective date.
• Pay frequency.
• Employment status.
• Expected bonus eligibility.
• Employer contact.

Do not create or modify an employer letter yourself.

The requesting organization may verify the signature, domain or contact information.

Offer Letter as Proof of Income

An offer letter can be useful for a new employee who has not received the first paycheck.

It may confirm:

• Position.
• Start date.
• Salary or hourly rate.
• Work location.
• Full-time status.

However, it may not prove:

• Employee actually began work.
• Current employment continues.
• First payroll was processed.
• Conditional hiring requirements were satisfied.
• Variable income is guaranteed.

Ask the requester whether an offer letter is acceptable.

The employer may also need to confirm that employment has started.

New Hire Without a Pay Stub

A new employee can provide some combination of:

• Signed offer letter.
• Employer verification letter.
• Start-date confirmation.
• Employment contract.
• Direct verification from HR.
• First available pay stub later.

Do not use a candidate-portal screenshot as though it were a final employer verification.

Form W-2 as Proof of Income

A W-2 reports wages and payroll taxes for a completed calendar year.

It can help verify historical income.

It does not prove:

• Current employment.
• Current salary.
• Current hours.
• Future income.
• Current employer relationship.

A person may have a W-2 from an employer they left months ago.

Current verification may require both:

• Historical W-2.
• Current pay stub or employer confirmation.

Tax Return

A tax return can show broader household income, including sources not visible on one employer’s pay stub.

However, tax returns contain extensive sensitive information.

Before submitting, ask:

• Which pages are required?
• Can unnecessary schedules be excluded?
• Is a transcript accepted?
• How will the information be stored?
• Is secure upload available?

Do not send a complete tax return through ordinary email when a less sensitive document will satisfy the request.

Bank Statements

Bank statements can show payroll deposits but generally do not explain:

• Gross pay.
• Taxes.
• Deductions.
• Pay rate.
• Hours.
• Employer status.

A deposit can also be split across multiple accounts.

Bank statements are usually supporting evidence rather than a complete employment-verification document.

Redact unrelated transactions only when the requester permits it.

Apartment Application

A property manager may request:

• Recent pay stubs.
• Employer contact.
• Verification report.
• Offer letter.
• Bank statements.
• Income multiple relative to rent.

Before submitting, verify:

• Property-management company.
• Application portal.
• Required date range.
• Whether income is gross or net.
• Whether household income can be combined.
• Whether variable income is accepted.

Do not send payroll documents to a personal email address without confirming that it belongs to the property manager.

Mortgage Application

Mortgage verification can be more detailed.

A lender may request:

• Current employment.
• Base income.
• Bonus or overtime history.
• Commission history.
• Pay frequency.
• W-2 forms.
• Recent pay stubs.
• Direct verification before closing.
• Confirmation that employment continues.

A lender can reverify employment near closing.

Do not assume an earlier verification remains sufficient throughout the entire mortgage process.

Auto Loan or Personal Credit

A lender may request income documentation to evaluate ability to repay.

Possible evidence includes:

• Pay stubs.
• Automated employment verification.
• W-2.
• Bank deposits.
• Employer letter.

The lender should not need access to the employee’s payroll account.

Upload only the requested documents through the verified application portal.

Government Benefits

Government agencies can request employment and wage information when evaluating programs such as:

• Housing assistance.
• Nutrition assistance.
• Childcare support.
• Medicaid eligibility.
• Unemployment claims.
• Disability-related programs.
• Other public benefits.

The Work Number integration is marketed as supporting automated verification for lenders and government agencies.

An agency may request:

• Current wages.
• Employment status.
• Hours.
• Separation date.
• Historical income.
• Employer contact.

Provide accurate information.

Do not conceal a current employer because a particular paycheck has not yet appeared.

Unemployment Verification

An unemployment claim can involve separate employer data such as:

• Separation date.
• Payroll history.
• Hours.
• Employee documents.
• Reason for separation.

The isolved Marketplace includes unemployment-management integrations that can use People Cloud employment and payroll information to support claim processing.

A standard proof-of-income request is not the same as an unemployment claim.

Contact the state agency for claim-specific questions.

Background Check Employment History

A new employer or screening company may verify:

• Employer name.
• Dates.
• Position.
• Eligibility for rehire where disclosed.
• Reason for leaving where permitted.
• Salary where lawful and authorized.

Do not confuse this with Form I-9 or E-Verify.

E-Verify is used by participating employers to confirm employment authorization using information from Form I-9. It is not a general service for confirming prior salary or job history.

Current Employer Does Not Appear in The Work Number

Possible reasons include:

• Employer does not participate.
• New hire has not reached the first payroll.
• Data transmission is delayed.
• Legal employer name differs from workplace brand.
• Employee record is under another company code.
• Recent acquisition.
• Payroll provider changed.
• Duplicate employee profile.
• Integration is not enabled.

Ask HR:

• Does the employer participate?
• What legal name should the verifier search?
• What employer code applies?
• When was the last data transmission?
• Is manual verification available?

Employer Name Is Unfamiliar

The verification report may list:

• Legal company name.
• Parent company.
• Staffing agency.
• Professional employer organization.
• Payroll entity.
• Acquired company.
• Franchise owner.

Compare the report with:

• Pay stub.
• W-2.
• Offer letter.
• Benefits documents.
• Employee handbook.

The storefront or brand name does not always match the legal payroll employer.

Incorrect Job Title

A verification report can show:

• Prior title.
• Payroll title.
• Internal job code.
• Broad occupational classification.
• Wrong position.

The title used for payroll may differ from the working title shown to customers.

Request correction when the information is materially inaccurate.

Useful message:

“My employment-verification report lists Customer Service Associate, but my official position has been Operations Supervisor since May 1. Please confirm the source record and correct the effective job title.”

Recent Raise Is Missing

Possible reasons include:

• Raise was approved after the last data transmission.
• Compensation effective date is later.
• Payroll has not processed the new rate.
• Verification service reports historical average earnings.
• Employer sent old data.
• Employee is viewing a prior report.

Collect:

• Compensation notice.
• Effective date.
• Latest completed pay stub.
• Verification report date.

Ask whether a new report will reflect the updated compensation after the next payroll.

Wrong Hire Date

A date can differ because of:

• Original hire date.
• Rehire date.
• Acquisition date.
• Legal-entity transfer.
• Payroll-system conversion.
• Temporary-to-permanent conversion.
• Staffing-agency employment.
• Service-credit date.

Ask which date the requester needs.

A mortgage lender may want the current continuous-employment date, while a background check may verify each separate employer relationship.

Wrong Termination Date

An incorrect end date can affect:

• Background check.
• Benefits.
• Unemployment.
• Loan application.
• Government assistance.
• Employment history.

Provide:

• Last day worked.
• Separation notice.
• Final pay period.
• Final paycheck.
• Benefits-end date.

These dates can differ legitimately.

Ask HR to identify the official employment termination date.

Full-Time Status Is Wrong

Possible reasons include:

• Payroll classification was not updated.
• Employee recently changed schedules.
• Employer uses another full-time definition for benefits.
• Verification service reports average hours.
• Employee is seasonal.
• Leave affected recent hours.
• Job is variable-hour.

Employment classification can differ across:

• Payroll.
• Benefits.
• Scheduling.
• ACA reporting.
• Lender analysis.

Ask what specific definition the report uses.

Income Appears Too Low

Possible reasons include:

• Report includes only base salary.
• Recent raise missing.
• Overtime excluded.
• Bonus not included.
• Employee began midyear.
• Unpaid leave.
• Wrong employer profile.
• Data is several payrolls old.
• Report shows average monthly income.
• Reversal or correction reduced YTD earnings.

Compare the same date range.

Do not compare an annual salary rate with partial-year wages as though they were identical.

Income Appears Too High

Possible causes include:

• Overtime.
• Bonus.
• Commission.
• Retroactive pay.
• PTO payout.
• Severance.
• Duplicate payroll.
• Prior employer included.
• Annualized estimate.
• Taxable fringe benefit.

Ask whether the report shows:

• Rate.
• Actual historical earnings.
• Annualized compensation.
• Total taxable wages.
• Base salary.

Verification Report Is Outdated

A report can become stale after:

• Raise.
• Promotion.
• Reduced hours.
• Leave.
• Termination.
• Rehire.
• Transfer.
• Payroll correction.

Ask the requesting organization how recent the verification must be.

The employer or verification service may need to refresh the record.

Correcting The Work Number Data

When an automated report appears inaccurate:

1. Save the report.
2. Identify each incorrect field.
3. Compare it with employer records.
4. Contact HR or payroll.
5. Ask whether the source record is correct.
6. Follow the verification provider’s dispute process where applicable.
7. Request an updated report.

Useful request:

“The automated employment report shows an annual salary of $58,000, but my current compensation notice and completed payroll reflect $64,000 effective June 1. Please correct the People Cloud source record or explain the verification dispute process.”

Do not edit the report yourself.

Requesting a Personal Employment Data Report

An employee may want to review what a verification service reports before submitting an application.

Ask the provider about:

• Employee data report.
• Employment data report.
• Income history.
• Dispute process.
• Identity-verification requirements.
• Security freeze or access controls where available.

Use only the official provider process.

Do not pay an unknown third-party website promising to “clean” payroll verification records.

Verification Freeze

Some verification services may allow consumers to restrict access to their employment data.

A freeze can improve privacy but may also delay:

• Mortgage application.
• Apartment approval.
• Loan.
• Government-benefit verification.

Before applying, determine whether the freeze must be temporarily lifted.

The requesting organization cannot necessarily override it.

Former Employee Verification

Former employees may need verification for:

• New job.
• Background check.
• Government benefits.
• Professional license.
• Immigration process.
• Loan.
• Housing.

A former employee can request confirmation of:

• Employer.
• Position.
• Hire date.
• End date.
• Historical wages where authorized.

People Cloud access can be disabled after separation, but the employer’s records may remain available through HR or an automated verification provider.

Official isolved support guidance says the employer controls individual employee records and access.

Former Work Email Is Disabled

Useful request:

“My former People Cloud username used a company email that is no longer active. Please provide the former-employee process for obtaining employment dates, historical pay stubs and authorized income verification.”

The employer may:

• Provide a letter.
• Direct the verifier to The Work Number.
• Update former-employee access.
• Send historical pay stubs securely.
• Confirm only limited information.

Company Closed or Was Acquired

Possible verification sources include:

• Successor company.
• Parent company.
• Payroll provider.
• Staffing agency.
• Former owner.
• Archived W-2.
• Social Security earnings record.
• Tax transcripts.
• Prior pay stubs.

The new company may have records under a different legal employer name.

Provide the verifier with:

• Brand name.
• Legal name from W-2.
• Approximate dates.
• Work location.
• Employee ID where known.

Independent Contractor Verification

A contractor may not have employee payroll records.

Possible documentation can include:

• Form 1099.
• Contract.
• Invoices.
• Bank deposits.
• Tax return.
• Profit-and-loss statement.
• Client letter.

Do not describe independent-contractor income as W-2 salary.

Official isolved guidance distinguishes W-2 employees, whose employers withhold payroll taxes and issue Form W-2, from contractors who generally manage their own taxes.

Temporary and Staffing Employees

A temporary worker may perform services at one company but be employed and paid by a staffing agency.

The verification report can therefore list:

• Staffing agency as employer.
• Client company as worksite.
• Temporary assignment title.
• Agency hire and end dates.

Use the legal payroll employer shown on pay stubs and W-2 forms.

Do Not Alter Payroll Documents

Never change:

• Gross earnings.
• Pay rate.
• Employer name.
• Hire date.
• Pay date.
• YTD wages.
• Job title.
• Hours.
• PDF metadata.

Modified verification documents can lead to:

• Application denial.
• Lease cancellation.
• Loan fraud allegation.
• Employment consequences.
• Legal investigation.

When a record is wrong, request an official correction.

Protect Employment and Income Data

Verification documents can contain:

• Legal name.
• Address.
• Employer.
• Salary.
• Social Security number or partial identifier.
• Employee ID.
• Tax information.
• Bank-account ending digits.
• Benefit deductions.
• Garnishments.

Provide only what the requester needs.

A landlord needing income confirmation may not need to see:

• Health-plan deductions.
• Retirement balance.
• Garnishment details.
• Full bank account.
• Full Social Security number.

Use permitted redaction only after confirming that the document will still be accepted.

MySolved Verification Phishing

A fake message may claim:

• Lender needs the employee’s payroll password.
• Apartment approval requires a one-time code.
• Verification report must be purchased with gift cards.
• Bank login is required.
• Government benefits will end within hours.
• Remote-access software must be installed.
• Employer data can be corrected for a fee.
• Salary can be increased in the report.

Open the official lender, employer or verification-provider portal independently.

Do not trust a page solely because it contains the words:

• MySolved.
• Payroll verification.
• Employment verification.
• Income check.

Fake Landlord Request

Before sending pay stubs, verify:

• Property exists.
• Property manager is authorized.
• Application portal is legitimate.
• Rental listing is not copied.
• Payment instructions match the company.
• Lease process is normal.

A scammer can use pay stubs for identity theft.

Do not send payroll records merely to reserve a property without verifying the recipient.

Fake Lender Request

A legitimate lender should provide:

• Company identity.
• Application record.
• Secure document portal.
• Privacy disclosures.
• Contact information.

Be suspicious when someone asks for:

• Payroll login.
• One-time code.
• Upfront fee through cryptocurrency.
• Gift cards.
• Remote computer control.
• Unrelated bank transfer.

Useful HR Verification Request

“I need employment and income verification for a mortgage application. Please confirm whether the company uses The Work Number, an internal HR letter or another provider and identify the information the lender should use.”

Useful Pay-Stub Request

“My apartment application requires the two most recent completed pay statements. Please confirm that Pay and Tax → Pay History contains the final statements and not paycheck previews.”

Useful Incorrect-Income Request

“The automated verification report lists income that does not include my June 1 pay increase. Please review the compensation source record, latest payroll transmission and correction process.”

Useful Wrong-Title Request

“My verification report contains an outdated job title. Please confirm the official title and effective date and provide a corrected report or employment letter.”

Useful Former-Employee Request

“My former work email is inactive, and I need verification of my employment dates and final salary. Please provide the approved former-employee verification process.”

Useful Variable-Income Request

“My lender needs separate confirmation of base salary, overtime and bonus history. Please explain which items are included in the automated report and which require payroll documentation.”

Useful Data-Dispute Request

“I dispute the employment information currently reported to the verification service. Please preserve the source record, identify the data transmission date and provide the formal correction procedure.”

These messages provide useful details without exposing passwords, authentication codes or complete financial records.

Who Should Handle Each Issue?

Contact HR about:

• Verification provider.
• Employment status.
• Job title.
• Hire date.
• Termination date.
• Employment letter.
• Former-employee request.
• Employer legal name.
• Data-correction process.

Contact payroll about:

• Pay stubs.
• Pay rate.
• Salary effective date.
• Year-to-date earnings.
• Bonus.
• Commission.
• Overtime history.
• W-2.
• Payroll correction.

Contact The Work Number or the applicable verification provider about:

• Employee report.
• Verifier access.
• Consent.
• Disputed report.
• Security freeze.
• Identity verification.
• Provider-specific records.

Contact the lender, landlord or agency about:

• Acceptable documents.
• Required date range.
• Gross or net income.
• Direct-verification requirement.
• Application deadline.
• Secure upload process.

Only the employer can access and correct its underlying employee records. isolved’s public employee-support guidance directs workers to their own HR department for private payroll and account assistance.

Frequently Asked Questions

Can I Get Proof of Income From MySolved?

Employees can generally retrieve completed pay stubs from People Cloud. An official employment or income verification may instead come from HR or an employer-enabled provider such as The Work Number.

Where Are Pay Stubs Located?

Official employee guidance places paycheck statements under Pay and Tax → Pay History.

Does isolved Work With The Work Number?

Yes. The isolved Marketplace currently lists an integration with The Work Number from Equifax for automated employment and income verification.

Does Every Employer Using isolved Use The Work Number?

No. Availability depends on employer participation and configuration.

Is a Pay Stub the Same as Employment Verification?

No. A pay stub confirms earnings for a payroll period. Employment verification can separately confirm status, title and dates of employment.

Can a Landlord Ask for Multiple Pay Stubs?

Yes. The landlord or property manager determines the documentation required, subject to applicable law.

Why Does the Verification Report Show a Different Employer Name?

It may show the legal payroll employer, parent company, staffing agency or professional employer organization rather than the public brand.

Why Is My Salary Incorrect?

The report may be outdated, exclude recent changes, show base pay only or use another employer profile. Contact HR and payroll.

Can a Former Employee Request Verification?

Yes. The former employer or its verification provider can explain the available process.

Should I Give a Lender My Myisolved Password?

No. A lender should use an authorized verification process or request specific documents.

Can I Edit a Pay Stub Before Submitting It?

Do not alter payroll amounts or employer information. Ask whether limited redaction of unrelated sensitive details is permitted.

Can isolved Public Support Create a Verification Letter?

No. The employee’s employer controls the underlying employment record and official verification process.

Final Point

A mysolved employment-verification request should begin by identifying exactly what the requester needs.

The employee should distinguish among:

• Proof of current employment.
• Proof of historical employment.
• Proof of current salary.
• Historical income.
• Pay stub.
• W-2.
• Offer letter.
• Employer letter.
• Automated verification report.
• Bank deposit.

The safest process is:

1. Ask which document is required.
2. Confirm whether the requester needs employment, income or both.
3. Use completed pay stubs rather than previews.
4. Verify the correct employer and pay period.
5. Ask whether the employer uses The Work Number.
6. Provide employee authorization only through the approved process.
7. Compare automated records with current payroll.
8. Report outdated salary, title or dates promptly.
9. Use the former-employee process after separation.
10. Submit documents through a secure portal.
11. Disclose only the information required.
12. Do not alter official payroll documents.
13. Verify landlords and lenders independently.
14. Never share a Myisolved password or authentication code.
15. Never pay an unknown person to change employment-verification data.

Official isolved resources confirm that People Cloud can provide employee self-service payroll records and can integrate with The Work Number for automated employment and income verification. The employer remains responsible for its underlying employee information, while the requesting organization determines which documents it will accept.

This independent website does not operate Myisolved or People Cloud, provide official proof of employment, access The Work Number reports, correct employer data, approve financial applications or collect employee credentials.

Sources Consulted

This article was researched using current official isolved People Cloud login, employee FAQ, pay-stub, payroll, employee self-service, employer-support and Marketplace materials. The current isolved Marketplace listing for The Work Number from Equifax and related employment-data integrations was also reviewed. Verification procedures, employee consent, report fields and employer participation can differ.